Customer Service Team

The Telford Homes brand is about consistent delivery of high quality, desirable new homes supported by dedicated customer service, providing the perfect balance of product finish and service excellence.

Our dedicated customer service team spend up to 80% of their time on site, undertaking quality control checks throughout each and every apartment during construction to ensure consistently high standards of finish and function. Right up until completion, the team are spending time with buyers, carrying out pre-completion inspections. On handover day they complete handovers and demonstrate working features with owners or their tenants.

Each customer service team member has a detailed knowledge of every Telford Homes development, so any contact point will be able to offer advice and answer most questions. For the first two years, we also provide a 24/7, 365 days a year free emergency service, to ensure there is always someone to help with any urgent problems that may arise out-of-hours. Unforeseen items such as heating failure or door access problems are therefore swiftly remedied.

Over 75% of Telford Homes’ customers buy with renting-out in mind at some stage. Local contacts with reputable letting and management agencies, furnishing specialists and our own tenants’ induction service can all support you in this business. This (with proven yields and high occupancy levels over recent years) may well be why over 97% of surveyed customers who took ownership of a Telford Homes property in 2010 would recommend us to their friends and family.