Privacy notice

How we use your information

This privacy notice tells you what to expect when Telford Homes Plc collects personal information. It applies to information we collect about:

  • complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
  • people who use our services, eg who subscribe to our newsletter or request a publication from us
  • visitors to our website
  • people who notify under the Data Protection Act
  • job applicants and our current and former employees

People who use our services

Telford Homes Plc offers various services to the public. For example, we send out publications and distribute some information in electronic form. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.

We have to hold the details of the people who have requested the information in order to provide it. However, we only use these details to provide the information the person has requested and for other closely related purposes. For example, we might use information about people who have requested information to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services or information publications, they can cancel their subscription at any time and are given an easy way of doing this.

Visitors to our website

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

We use Google Analytics to help analyse use of our website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for the Telford Homes Plc. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org, or to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

The Telford Homes Plc will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither the Telford Homes Plc nor Google will link, or seek to link, an IP address with the identity of a computer user.

If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it. 

People who 'notify' under the Data Protection Act 1998

Many businesses are required by law to 'notify' certain specified information to the Information Commissioner. This may contain personal information, for example where the business is a sole trader. Telford Homes Plc compiles this information into a register which it is required by law to make publicly available. Telford Homes Plc puts technical measures in place to prevent the bulk down-load of the electronic version of the register. However, as the register is publicly available, Telford Homes Plc cannot give any guarantees as to how the information contained on the register will be used by those accessing it.

When businesses fill in their notification forms, they are asked to provide the contact details of a relevant member of staff. Telford Homes Plc will use this for its own purposes, for example where we have a query about a notification, but will not put it on the public register.

When we request information as part of the notification process, we make it clear where the provision of information is required by law and where it is voluntary.

Job applicants, current and former Telford Homes Plc employees

When individuals apply to work at Telford Homes Plc, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a 'disclosure' from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. 

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with the Telford Homes Plc, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person's employment. Once their employment with Telford Homes Plc has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries

Telford Homes Plc tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Telford Homes Plc's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. 

Access to personal information

Telford Homes Plc tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request' under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to the Telford Homes Plc for any personal information we may hold you need to put the request in writing addressing it to our Internal Compliance Team, or writing to the address provided below. 

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Internal Compliance Team.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. Further information is available in our Information Charter about the factors we shall consider when deciding whether information should be disclosed.

You can also get further information on:

  • agreements we have with other organisations for sharing information;
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
  • our instructions to staff on how to collect, use and delete personal data; and
  • how we check that the information we hold is accurate and up to date.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy policy was last updated on 23rd May 2011.

How to contact us

Email: customerservice@telfordhomes.plc.uk
Tel: +44 (0)1992 809 800